- Check that Sprint is fully up-to-date.
In SprintPlus (installation version), you will find the version number under the Help tab > Info. If this version number does not match the current version number, you can update SprintPlus. Please read the item SprintPlus updates.
If you are using SprintPlus.online, please try these general troubleshooting tips:- Save document manually
- Reload page via ctrl + shift + R
- Close and reopen tab
- Trying to open other document (there may be something wrong with the document)
- Check internet connection
- Check connection to OneDrive or Google Drive
- Check memory (of the Chromebook and/or of the drive)
- Find the problem among the frequently asked questions on this web page.
Our FAQ page provides answers to frequently asked questions and solutions to a number of problems. - Please contact us via the contact form.
Please describe in detail which problem you are experiencing with which part of SprintPlus. Be sure to include the serial number of SprintPlus. This can be found under the form SPRXXXXX under the tab Help > Info. It is also listed on your Sprintostick or HASP key and on the box the package came in. - Request remote assistance.
Go to Support and click through to Remote Support.
FAQ - veelgestelde vragen
Bekijk onze antwoorden op de meest gestelde vragen over SprintPlus. We geven tips die de meeste problemen oplossen. Maak gebruik van de zoekbalk hiernaast om snel je antwoord te vinden.
Vind je toch geen antwoord op jouw vraag? Contacteer ons dan rechtstreeks met jouw vraag, we helpen je met plezier verder.
The first steps to solving a problem
What are the minimum system requirements of SprintPlus?
The minimum system requirements of SprintPlus (installation version) are:
- 8 GHz processor
- 2 GB RAM
- 3 GB of available disk space
- sound card
- Microsoft Windows 10 or higher
- Microsoft Word 2010 or higher if you want to use the SprintPlus toolbar in Word
The following operating systems are fully supported for all versions of SprintPlus:
- Windows 10
- Windows 11
The following operating systems are supported by sprintplus.online:
- Windows 10S
- Chromebooks
- iOS (read the entry: Does SprintPlus work on Mac/Apple or Chromebooks?)
- Android
- Linux
Only one language is available in SprintPlus.
If you have only one available language in SprintPlus something may have gone wrong during installation or update. You can easily fix this by reinstalling SprintPlus. You do not have to uninstall SprintPlus for this.
Connection lost with the drive
When the connection is gone to the drive you will normally automatically get an error message asking you to remove the connection to the drive and re-add it. This should solve the problem. Keep in mind that if the connection is not used for 90 days the connection is automatically disconnected (this is to protect your account(s)). Deleting and reconnecting does not cause data loss. Your documents will still be available as they were in the drive.
Does SprintPlus work on Mac/Apple or Chromebook?
You can use SprintPlus.online on your Mac or Chromebook. Want to use the installation version of SprintPlus on a Mac? Then you can use a program that supports Microsoft Windows applications. Parallels is one example (http://www.parallels.com/eu/). Another option is to boot an Apple computer with Intel processor into a Microsoft Windows environment, using the Boot Camp method (http://www.apple.com/support/bootcamp/). Note that these are external platforms and are not linked to SprintPlus, this is completely outside expertise and support.
Skippy and/or Sprinter no longer works.
You get the message when opening Skippy and/or Sprinter: “you must have a valid license”. You can try to solve this problem by logging out in SprintPlus. Tip: first have your valid login data at hand so you can easily log in again! To do this, go to Help License the logout button at the bottom of the pop-up window. SprintPlus will ask again a confirmation if you definitely want to unsubscribe. Once logged out check again that everything from SprintPlus is closed correctly (SprintPlus, Skippy, Sprinter and Word). Then open SprintPlus and log in again. Are you continuing to have problems? Send an e-mail, we are happy to help you.
How to install SprintPlus?
You can install SprintPlus 3 from our installation page. All information on how to install and update SprintPlus can be found on that page. Follow this step-by-step plan when installing SprintPlus.
Are you working with SprintPlus.online? Then you don’t have to install anything at all. Surf to SprintPlus.online in your browser and log in with your account.
How do I start the demo?
Upon requesting the demo, you will receive an email with the installation link and a username and password that is valid for 30 days. This demo is valid both for the installation version and for SprintPlus.online. So you can try both versions with the same account during the demo period. The demo period starts from the moment you receive the mail with login details. After installation you can start the program by double clicking the SprintPlus icon on the desktop or by clicking the SprintPlus icon in the Windows Start menu. SprintPlus.online does not require you to install anything, just surf to SprintPlus.online and log in with your username and password. When the 30 days are over, you will no longer be able to log in with your demo account.
SprintPlus on a tablet?
All versions of SprintPlus work on tablets using Microsoft Windows with desktop environment:
- tablets with Windows 10
- tablets with Windows 11
Are supported only by SprintPlus.online:
- tablets with Windows 10S
- Chromebooks
- tablets with Android
- iPads
Problem with Skippy when selecting a prediction.
If you get a non-existent combination of letters after clicking on a prediction in Skippy, the problem could possibly be due to using multiple spellchecks at the same time. For example, using Skippy and Grammarly at the same time in Word can cause problems with Skippy’s operation. Just close the other spellchecks and the problem should be solved.
